Responsible party and scope

The website operator and responsible party for information processed through this website is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. This policy applies to personal information submitted through pages on the Large Format Printer website, including our contact form, and to related records created when handling product, service or support enquiries.

This policy applies to information linked to an identifiable natural person and, where POPIA requires it, to identifiable juristic persons. It covers website use, enquiry handling, sales administration, delivery coordination and service records connected to wide-format printers, inks, media, RIP software, printheads and related support.

Information we collect

Personal information is collected only where there is a lawful reason to do so. In most cases this happens when you complete a form, request pricing, ask for technical assistance, arrange delivery details or communicate with us about a product or service matter.

Name and surname
Company or studio name
Province, town and delivery details
Contact information provided in a form submission
Product interests, machine details and service requirements
Website usage data such as browser, device and page activity collected through standard analytics and cookies

We do not need special personal information for ordinary sales enquiries and ask that you do not send it unless a lawful ground clearly applies.

Purpose and lawful grounds for processing

Personal information is used for specific business purposes connected to the supply and support of wide-format printing equipment and consumables. Processing may be based on consent, steps taken at your request before entering into an agreement, performance of an agreement, compliance with law, or a legitimate interest that is not overridden by your rights.

To respond to enquiries submitted through the website
To prepare quotations, sales documents and delivery arrangements
To provide set-up, colour profiling, training and after-sales support
To maintain internal records for accounting, warranty and service history
To improve website performance, security and user experience
To meet legal and regulatory duties, including tax and record-keeping obligations

Information is not sold to data brokers. It is not used for unrelated purposes that conflict with the reason it was originally collected.

Sharing of information

Information may be shared only where reasonably necessary for business operations or where law permits or requires it. Depending on the nature of your enquiry, this can include delivery contractors, payment and accounting service providers, hosting providers, technical service providers and professional advisers acting under duties of confidentiality.

Where an item must be delivered outside Gauteng, limited contact and address information may be passed to a carrier for fulfilment. Where software activation, machine support or warranty administration requires technical coordination, relevant job details may be shared with a contracted service party. If information is transferred across borders through hosting, cloud storage or software platforms, reasonable measures are taken to ensure an adequate level of protection or another lawful transfer basis under POPIA.

Cookies, security and retention

This website may use cookies and similar technologies for session management, analytics, basic security and site functionality. You can limit cookies through your browser settings, although some site features may not operate correctly if all cookies are disabled.

Reasonable technical and organisational safeguards are used to protect personal information against loss, unauthorised access, destruction, misuse or disclosure. No internet transmission or storage system can be guaranteed completely secure, but appropriate steps are taken to reduce risk.

Records are kept only for as long as necessary for the purpose collected, for lawful business needs, or for periods required by tax, accounting or other applicable rules. When records are no longer required, they are deleted, destroyed or de-identified where reasonably practicable.

Your rights under POPIA

Subject to POPIA and any other applicable law, you may ask for access to personal information held about you, request correction of inaccurate information, object to certain processing, or ask for deletion where there is no lawful basis to keep the record. You may also withdraw consent where processing relies on consent, although earlier lawful processing remains valid.

If you want to exercise any of these rights, use our contact form and provide enough detail to identify the record in question. Proof of identity may be required before any protected information is released or changed. A complaint may also be lodged with the Information Regulator of South Africa if you believe personal information has been processed unlawfully.

This policy may be updated from time to time to reflect legal, operational or website changes. The latest version published on this page will apply from the date of posting.